FACE.IT
FACE.IT
FACE.IT is a personalized facial care system for men.
BRIEF
For 14 weeks, my team was tasked to redesign the facial care routine for men who are busy global business travelers.
SOLUTION
FACE.IT is a customizable facial care system for men complete with a dispenser, a camera that scans the face, and a mobile app that sets a personalized recipe daily based on data of the user’s skin and weather conditions.
Team members
Leah Demeter, graphic designer
Fred Tsai, product designer
Yenju Lai, product designer
Play video to see how FACE.IT works.
(Video length is 4:00)
Product Features
facial care platform
The five components that complete the facial care system are:
1. Smart Camera: scans the face
2. Dispenser: dispenses the solution
3. Cartridges: mailed monthly
4. TSA-friendly Container: carry on-the-go
5. Mobile app: controls the device
Device Control
mobile app
The user uses the mobile app to create personalized recipes by factoring in the user's specific skin condition and geographical data for local weather conditions.
How the System Works
Interviews
Primary research
Our team conducted six interviews to better understand what it is like living with a hearing loss.
Coco
mild hearing loss
Uses a hearing aid but does not use captioning
Jayna
severe hearing loss
Uses a hearing aid
and uses captioning
Leah
profound hearing loss
Wears a cochlear implant and uses captioning
Dr. Houston
Speech Therapist
Works with patients who have a hearing loss
Diana
Real-time Captionist
Has worked in court, business, and school settings
Cindy
Real-time Captionist
Has worked in court, business, and school settings
Interview Takeaways:
Identifying User Needs
Control
Users want to control the situation without being intrusive.
Portability
It is difficult to be mobile with the current captioning equipment.
Privacy
It is difficult to build personal relationships with the captioners following the user around.
Empowerment
Empower the user's confidence and independence.
Gaining User Empathy:
The Earplug Experiment
Participatory RESEARCH
Since I am profoundly deaf, most people don't realize how difficult it is to have a hearing loss on a day-to-day basis. My teammates went through an entire day at school wearing earplugs to better understand what it is like to experience social situations with a hearing loss.
The earplugs that my teammates wore gave them the equivalent of a mild hearing loss.
My team needed to rely on my captioning to understand what was going on during class presentations.
Experiment Takeaways
Repeat Requests
My teammates had to ask people to repeat what they said often.
Voice Volume Unawareness
They were unaware of the volume of their own voices.
Isolation Feeling
They felt distant from others because they could not hear people speaking more than a few feet away.
Collaboration
Ideation Process
We did all brainstorming, ideation, and prototyping as a group for long hours outside of class. We did sketching on large pieces of butcher paper which allowed us to see and discuss our sketches and build on each other's ideas.
